Innovate With Purpose

Do you want to work for a company that is innovating and making a difference to the health and wellbeing of people all over the world? At Orion Health, we're building technology that helps deliver better healthcare outcomes globally—ensuring people get the right care at the right time.

We operate as a community of product-focused teams, giving you the opportunity to work closely with clients while building strong technical and problem-solving skills in a collaborative environment.

Position Overview

This role sits at the intersection of data, technical support, and client delivery. You'll work closely with clients and internal teams to ensure our platform is running smoothly—troubleshooting issues, analyzing data, and supporting real-world healthcare workflows.

It's a great fit for someone early in their career who enjoys digging into problems, working with data, and understanding how systems operate end-to-end.

What You'll Be Doing

Application Support & Troubleshooting

Monitor application performance and respond to alerts in a cloud-based environment (AWS)
Investigate and resolve issues using logs, message tracing, and system analysis
Perform root cause analysis and support ongoing system stability and performance improvements
Participate in an on-call rotation (approx. 1 week/month, low volume)

Data Analysis & Client Data Management

Work with client-provided data (often via spreadsheets) to validate, clean, and troubleshoot issues
Support management of provider directories and other client datasets
Analyze data discrepancies and partner with clients to resolve them
Utilize tools like Excel, SQL, and BI platforms (e.g., PowerBI, Superset) to support analysis

Client Interaction

Participate in client check-ins and support conversations
Communicate technical issues and resolutions in a clear, user-friendly way
Build strong working relationships with clients through responsive, solution-oriented support

Cross-Functional Collaboration

Work closely with implementation, infrastructure, and product teams to resolve issues
Support deployments and configuration updates (with guidance)
Contribute to documentation, runbooks, and process improvements

What Success Looks Like

You're able to independently troubleshoot and resolve issues in a timely manner
Client data is accurate, validated, and well-managed
Clients feel supported and informed
You contribute to improving system stability and internal processes

What You Bring

1-4 years of experience in a technical support, data, or systems-focused role
Strong problem-solving skills and attention to detail
Experience working with data (Excel required; SQL or BI tools a plus)
Exposure to cloud environments (AWS), Linux, or scripting is a plus
Comfortable working with logs, debugging issues, and learning new systems
Strong communication skills and ability to work with both technical and non-technical stakeholders

Nice to Have

Experience with healthcare data or integrations (HL7, etc.)
Familiarity with messaging/integration platforms (e.g., Rhapsody)
Exposure to automation or deployment tools (e.g., Ansible)

Additional Details

Primarily remote, with occasional in-person client meetings
On-call rotation (approximately one week per month, low volume)

Orion Health

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