Job Title: Physical Therapy Receptionist (Patient Service Representative)
Location: Feeding Hills Physical Therapy Office, New England Orthopedic Surgeons
Job Type: Full-Time (Regular)
Pay: $18.00–$22.00 per hour
Expected Hours: 40 hours per week
Work Location: In-person — 975 Springfield St, Feeding Hills, MA 01030

Schedule:
This is a regular full-time position based at our Feeding Hills location. The standard schedule includes:

Monday/Wednesday from 9:45 AM–6:15 PM
Tuesday/Thursday/Friday from 8:00 AM–4:30 PM
No weekends required

The role also requires flexibility to provide coverage at any of our five physical therapy locations as needed for emergency coverage or to support vacation and time-off coverage. Reliable transportation is a must.

About Us

New England Orthopedic Surgeons is a leading private orthopedic practice committed to providing exceptional patient care. We are currently seeking a full-time Physical Therapy Receptionist to join our dynamic team at our Feeding Hills office.

Position Summary

As a Physical Therapy Receptionist, you will be the first point of contact for our patients. Your responsibilities will include welcoming patients, verifying insurance and identity, collecting co-pays and deductibles, and maintaining accurate data in our Electronic Health Records (EHR) system. A strong ability to multitask, excellent communication skills, and a professional demeanor are essential to succeed in this role.

Key Responsibilities

Greet and welcome patients upon arrival
Direct patients to the appropriate physical therapist
Answer and manage incoming calls, schedule appointments
Verify insurance information and patient identity
Collect co-payments and deductibles
Maintain a clean and organized front desk and reception area
Provide accurate information in person, via phone, and by email
Maintain calendars and schedule meetings
Perform clerical duties including filing, copying, faxing, and transcribing

Required Skills & Qualifications

Minimum 2 years of experience as a medical receptionist
Minimum 2 years of experience working with EMR systems
Proficiency in Microsoft Office Suite
Experience operating standard office equipment (fax, printer, etc.)
Strong written and verbal communication skills
Excellent organizational, multitasking, and time management abilities
Professional appearance and customer service mindset
High school diploma or equivalent required; additional certification in Office Management is a plus

Benefits

401(k) with employer contribution
Health, Dental, and Vision Insurance
Life Insurance
Paid Time Off (PTO)
Parental Leave
Tuition Reimbursement
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Paid Holidays

Join our team and help make a difference in the lives of our patients every day. Apply today to be a part of our growing, patient-focused organization!

New England Orthopedic Surgeons

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