About Us

Meineke #257 is a locally owned and operated automotive repair facility dedicated to providing honest, high-quality service to our customers in Worcester, MA. As part of a nationally trusted brand, we combine local commitment with industry-leading standards. We are seeking a customer-focused and detail-oriented individual to join our front office team as a Customer Service Representative.

Position Overview

The Customer Service Representative (CSR) plays a vital role in creating a welcoming and professional experience for our customers. The ideal candidate is friendly, organized, and thrives in a fast-paced environment. As the first point of contact, you will manage front desk operations, support our service team, and ensure clear communication between customers and technicians.

Key Responsibilities

Customer Service & Communication
Greet customers warmly and professionally in person and by phone
Assist with check-ins, service inquiries, and follow-ups
Provide updates on vehicle service status and estimated completion times

Appointment & Service Coordination
Schedule appointments and coordinate with technicians

Sales & Product Support
Educate customers on recommended services, including oil changes, tire rotations, and accessories
Explain warranty coverage and service agreements

Front Desk & Documentation
Prepare and manage work orders, invoices, and customer records
Accurately enter vehicle and service data into our system

Payment Processing & Reporting
Process payments (cash, credit, debit) and balance cash register daily
Assist with credit reconciliation and basic bookkeeping

Inventory & Warranty Coordination
Monitor parts inventory, place orders, and track returns and cores
Assist with warranty claim submissions and fleet account AR monitoring

Workplace Organization
Maintain a clean, professional front desk and customer lounge area
Ensure marketing materials and displays are up to date

Team Collaboration
Work closely with technicians and management to ensure efficient shop flow
Provide support on special projects and general operations as needed

Qualifications:

Customer Service Experience: Prior experience in automotive, retail, or service-based customer roles preferred
Communication Skills: Clear, courteous, and professional verbal and written communication
Multitasking: Ability to manage multiple priorities in a fast-paced environment
Technical Skills: Comfort using POS systems, scheduling platforms, and Microsoft Office
Automotive Knowledge: Familiarity with automotive terms and services is a plus, but not required
Professionalism: Reliable, punctual, and committed to delivering excellent customer service

Meineke Car Care Center

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