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Job Type

Full-time

Description

Technical Support Specialists at MEDITECH train, educate and support customers using MEDITECH’s Enterprise Health Record software. The Data Repository application is a SQL database used by organizations to procure data for advanced analytics, reports and other vendor extracts. As a member of our Client Services team, your job would involve:

Acting as the primary contact for customers; answering questions; implementing and supporting the software; troubleshooting and researching requests for data; evaluating requests for software enhancements and system modifications; corresponding over the phone and through email
Addressing incoming requests from customers
Troubleshooting, researching, and solving software and database related issues
Implementing and servicing Data Repository software
Working with Microsoft SQL Server and PostgreSQL
Communicating with internal stakeholders to ensure issues are progressing towards resolution and ideas for enhancements are prioritized
Training customers via the telephone, in person or online seminars
Explaining software enhancements and advising on proper configuration
Creating and updating documentation
Mentoring peers as you gain experience with the software
Organizing, planning, and completing projects efficiently and in accordance with quality standards.

Requirements

Bachelor's degree preferred with major in Information Technology, Management Information Systems, Computer Information Systems, Data Analytics or equivalent training, education, or customer service experience and/or related military experience
Experience or exposure working with personal computers and servers, troubleshooting, researching and solving software related issues
Technical aptitude with strong analytical and problem solving skills
Strength in the following areas:
- Written and verbal communication skills
- Project management and organizational skills
- Customer service skills with the ability to foster strong, positive relationships
- Attention to detail.
Ability to work independently and as part of a team and multi-task in a fast-paced environment.

Hiring salary range: $54,000-$66,000

Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.

MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.

This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.

MEDITECH

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