911 Telecommunicator – Join the North Shore Regional 911 Team

Location: Middleton, MA
Academy Start: Spring 2026

Do you stay calm under pressure, think quickly, and want a career that truly makes a difference?

North Shore Regional 911 is hiring for our first Academy Class of 2026, and we’re looking for motivated individuals who want to serve their community behind the scenes of emergency response.

As a 911 Telecommunicator, you are the critical first link in the emergency response system — the calm voice that helps people in their most difficult moments while coordinating police, fire, and EMS responders.

Pay

$32.93 – $44.73 per hour
$68,485 – $93,045 annually

Salary is based on experience.
Applicants with prior dispatch experience may qualify for higher salary steps.

No Experience Necessary

New to dispatch? No problem.

We provide comprehensive academy training to prepare you for this challenging and rewarding career.

What You'll Do

As part of the North Shore Regional 911 team, you will:

Answer and process emergency and non-emergency calls
Dispatch police, fire, and EMS personnel
Use advanced public safety systems including CJIS, NCIC, and RMV databases
Coordinate with local, state, and national public safety agencies
Provide life-saving instructions and support to callers
Assist callers using TTY/TDD and language line services
Maintain accurate communication and incident records

Why This Career Matters

Our telecommunicators are the lifeline between the public and emergency responders. Every shift brings the opportunity to help someone when they need it most.

If you have strong communication skills, can multitask under pressure, and want a meaningful career in public safety, we encourage you to apply.

How to Apply

Send your resume and application to:
alyson.b.dellisola@mass.gov

Pay: $32.93 - $44.73 per hour

Benefits:

Employee assistance program
Flexible spending account
Health insurance
Military leave
On-the-job training
Paid time off
Retirement plan
Tuition reimbursement

Work Location: In person

Massachusetts State 911 North Shore Regional 911

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