Job Summary

As a Call Center Representative/Customer Service for our dental clinic, you will be the primary point of contact for patients, handling inbound and outbound calls to assist with scheduling, inquiries, and patient care coordination.

Responsibilities

Handle inbound and outbound calls, providing information about dental services, appointment availability, and clinic policies.
Schedule, reschedule, and confirm patient appointments using our clinic’s scheduling software.
Assist patients with insurance inquiries, verifying coverage, and explaining benefits related to dental treatments.
Update and maintain accurate patient records in our database, including personal information, treatment history, and appointment details.
Work closely with the dental team to ensure seamless communication between the front office, clinical staff, and patients.
Address and resolve patient complaints or concerns, escalating issues to the appropriate department when necessary.

Qualifications

High school diploma or equivalent.
Basic computer skills.
Excellent verbal communication skills and a friendly, professional phone demeanor.
Strong problem-solving abilities and attention to detail.
Willingness to learn and to take on new challenges.

Job Types: Full-time, Part-time

Pay: $21.92 - $26.05 per hour

Expected hours: 20 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Shift:

Day shift
Morning shift

Work Location: Remote

LuxeSmile Dentistry

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