FULL-TIME OFFICE ASSISTANT / SCHEDULER

Loyal Cleaning Services, LLC

Position: Full-Time Office Assistant / Scheduler
Schedule: Monday–Friday
Employment Type: Full-Time

Position Overview

We are looking for a reliable, organized, professional, and bilingual Office Assistant / Scheduler to join our cleaning company.

This position plays an important role in our daily operations. The primary responsibility is scheduling and coordinating cleaning services while communicating with clients, employees, and subcontractors.

The ideal candidate is fluent in both English and Spanish and is comfortable communicating by phone, text, email, and in person.

Key Responsibilities

Scheduling & Coordination

Schedule daily, weekly, and recurring cleaning services
Coordinate schedules between clients, employees, and subcontractors
Assign employees and subcontractors to scheduled jobs
Make schedule changes and adjustments as needed
Monitor the daily schedule and ensure jobs are properly covered
Handle last-minute call-outs, cancellations, and schedule changes
Confirm appointments and job details
Keep scheduling records accurate and up to date

Client Communication

Answer phone calls, emails, and messages from clients
Communicate professionally with clients in English and Spanish
Confirm cleaning appointments and service details
Respond to client questions and requests
Address scheduling concerns and service issues
Follow up with clients when necessary
Maintain positive and professional client relationships

Employee Communication

Communicate daily schedules and job assignments to employees
Communicate with employees in English and Spanish
Answer employee questions regarding schedules and assignments
Coordinate employee call-outs and schedule changes
Follow up with employees regarding job status and completion

Subcontractor Communication

Coordinate schedules and assignments with subcontractors
Communicate job details, locations, and client requirements
Communicate with subcontractors in English and Spanish, as needed
Confirm subcontractor availability
Follow up regarding completed work and scheduling
Maintain professional working relationships with subcontractors

Administrative Duties

Maintain accurate scheduling records
Enter and update information in company software
Maintain client and job information
Track completed and upcoming services
Assist management with daily administrative responsibilities
Prepare reports and office documents as needed
Maintain organized office records
Perform other duties as assigned by management

Qualifications

Required:

Fluent in English and Spanish
Excellent verbal and written communication skills
Strong organizational and time-management skills
Ability to multitask and prioritize
Professional and friendly telephone manner
Strong attention to detail
Comfortable communicating with clients, employees, and subcontractors
Ability to handle schedule changes and unexpected problems
Basic computer skills
Dependable and punctual
Professional attitude and appearance

Preferred:

Previous office or administrative experience
Scheduling or dispatching experience
Customer service experience
Cleaning or property services industry experience
Experience using scheduling or business management software

The Right Candidate

We are looking for someone who takes ownership of the daily schedule and keeps operations running smoothly.

The successful candidate will be organized, dependable, professional, bilingual, and comfortable communicating with many different people throughout the day.

You must be able to manage multiple schedules, answer phones, respond to messages, solve problems, and communicate clearly with clients, employees, and subcontractors.

Cleaning industry experience is a plus, but not required for the right candidate.

Compensation & Benefits

Competitive pay based on experience
Full-time Monday–Friday position
Paid time off
Paid holidays, where applicable
Stable, year-round employment
Opportunity for advancement
Professional work environment

How to Apply

Please submit a resume along with a brief description of your previous office, scheduling, customer service, or administrative experience.

Equal Opportunity Employer

About the Role:

Loyal Cleaning Services LLC is looking for a motivated and organized Office Assistant to join our growing team in South Grafton, MA! This is a fantastic opportunity to play a key role in keeping our operations running smoothly while being part of a company that takes pride in delivering exceptional service.

Responsibilities:

Answer and direct incoming phone calls, emails, and customer inquiries in a professional manner
Schedule and coordinate appointments, service calls, and staff assignments
Maintain and update client records, databases, and filing systems
Assist with invoicing, billing, and basic bookkeeping tasks
Support management with administrative tasks, reporting, and correspondence
Order and track office supplies and inventory as needed
Serve as a point of contact between field staff and the office

Requirements:

Prior experience in an administrative, clerical, or office support role preferred
Strong organizational skills with excellent attention to detail
Proficient in Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace
Strong written and verbal communication skills
Ability to multitask and prioritize in a fast-paced environment
Friendly, professional, and customer-service oriented demeanor
High school diploma or equivalent required

About Us:

Loyal Cleaning Services LLC is a trusted cleaning company proudly serving the South Grafton, MA area and surrounding communities. Our customers rely on us for dependable, high-quality cleaning services — and our team loves working here because of our supportive environment and commitment to doing things the right way. Join a company where your hard work is valued and your contributions truly make a difference!

Loyal Cleaning Services LLC

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