Reports to the Director of Housing Management.

Role and Responsibilities

· Answers and directs all incoming phone calls and inquiries to the appropriate department.

· Provides information to walk-in members of the public.

· Assists the public and interfaces daily with a diverse group of senior citizens and families regarding housing concerns and questions.

· Maintains informational packets and materials in the lobby area.

· Performs copying, filing, and provides clerical assistance to all housing departments as requested.

· Performs data entry in various computerized programs. Maintains knowledge and understanding of all housing programs administered by the Authority.

· Serves as the initial point of contact for all resident-requested work orders.

· Receives, scans, and/or enters CHAMP applications into the CHAMP system in accordance with DHCD guidelines.

· Scans and forwards supplemental applications and documentation to the Admissions Manager.

· Assists applicants with uploading required documents to the CHAMP portal.

· Assists applicants by printing CHAMP correspondence and letters as needed.

· Performs other duties as assigned.

Qualifications and Education Requirements

· Must have strong interpersonal skills and the ability to work independently Must be able to communicate professionally in both English and Spanish Must be capable of extreme confidentiality at all times

·Must be proficient in the use of computer systems including excel and word documents

· Must be available to work the hours of 8:30 a.m. to 4:00 p.m. Monday through Friday

· Must have a high school diploma or GED Certificate

· Must have a valid driver's license and reliable transportation

Preferred Skills

· Associate Degree in Management Related Field

· Experience in Public Housing Management

The Leominster Housing Authority is an Equal Opportunity Employer (EOE)

Job Type: Full-time

Pay: $50,000.00 - $56,000.00 per year

Work Location: In person

LEOMINSTER HOUSING AUTHORITY

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