Scheduling Coordinator, Care Planning

Job Title: Scheduling Coordinator, Care Planning Location: Fully Remote (U.S. – Massachusetts preferred) Department: Care Planning Unit Employment Type: Full-Time

Rate: $30

Start Date: ASAP Shifts: Monday–Friday Contract Length: 3-6 months, with the option to extend(Full-Time Equivalent, 40 hrs/week)

About the Role

Commonwealth Care Alliance (CCA) is seeking a highly organized and compassionate Scheduling Coordinator to support our Care Planning Unit. In this key role, you will engage directly with CCA members over the phone to schedule vital in-home or virtual assessments, enabling nurse assessors to deliver high-quality, personalized care plans.

You’ll be the first point of contact in a member’s care journey—making strong communication skills and empathy essential. In addition to scheduling, you’ll help optimize nurse routing by coordinating geographically efficient schedules and ensuring every member interaction is handled with care and respect.

Key Responsibilities

Make and receive a high volume of outbound and inbound calls to schedule or confirm appointments.
Successfully schedule comprehensive health needs assessments with members for virtual or home visits.
Communicate clearly with nurse assessors regarding scheduling details, cancellations, and member-specific notes.
Accurately record all scheduling attempts and appointment data in electronic systems.
Gain working knowledge of Massachusetts town geography to create efficient, travel-minimizing schedules.\
Maintain member confidentiality and demonstrate discretion with sensitive information.
Support the use of telehealth platforms (video, chat, etc.) to facilitate member appointments.
Perform other duties as assigned by the supervisor.

Required Qualifications

Associate’s Degree or equivalent work experience
Excellent computer skills
Experience with Microsoft excel
Experience with Teams and Microsoft Outlook
Must be able to work within live shared excel lists
2+ years of professional experience, including prior customer service experience
Strong communication and interpersonal skills
Ability to multitask, prioritize, and handle a high volume of calls efficiently
Detail-oriented with a high level of accuracy in data entry
Experience working with diverse populations, including individuals with disabilities\
Comfortable learning new software, systems, and telehealth tools
Ability to exercise sound judgment when handling confidential or sensitive information

Preferred Qualifications (Nice to Have)

Bachelor’s Degree preferred
Experience with eClinicalWorks and Guiding Care
Experience in a healthcare environment
Customer service experience in a call/contact center; retail or sales experience also considered\
Familiarity with electronic medical records
Bilingual strongly preferred—Spanish, Vietnamese, Portuguese, or Russian highly desirable

Physical Requirements

Regular use of hands, talking, hearing, and visual focus
Occasional sitting, walking, and light lifting (up to 10 pounds regularly)
Reasonable accommodations may be made for qualified individuals with disabilities

Expectations for All Employees

Demonstrate integrity by working with passion, commitment, and honesty, acting in the best interests of colleagues and members. Approach work in a collaborating and caring manner interacting with insight, sincerity, and compassion. Demonstrate accountability by delivering on commitments, owning mistakes as well as successes, and contributing to an empowering environment where the focus is on solving problems and learning from errors. Recognize and respect diversity in all forms. Strive for excellence in the fulfillment of CCA’s mission through quality, innovation, and continuous learning. Demonstrate initiative, flexibility, and openness to change. Represent CCA and its clinical affiliates with professionalism. Keep current and proficient with necessary skills and knowledge. Self-identify training and development needs relevant to work area and responsibilities. Adhere to all applicable compliance requirements including but not limited to:
Complete required compliance training in a timely manner
Review Code of Conduct at least annually and promote and enforce CCA’s Code of Conduct
Promote and enforce CCA’s compliance program
Adhere to CCA’s Policy & Procedures
Promptly, in good faith, report any instances of suspected fraud, waste and abuse; suspected privacy

and/or security incidents; or any compliance concerns identified

Ensure confidentiality of member and company proprietary information is maintained

Why Join this Initiative?

LCG is proud to partner with CCA who is a nationally recognized leader in care for individuals with significant health needs. Redefining care through innovation, compassion, and a deep commitment to the people we serve. Join a team that is shaping the future of health care in Massachusetts

Job Types: Full-time, Contract

Pay: $30.00 per hour

Expected hours: 40 per week

Work Location: Remote

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