Commercial Refrigeration Service Technician

Joe Warren & Sons Company, Inc. (JWS) – Norwood, MA

About Us
Since 1991, JWS has been New England’s trusted leader in commercial refrigeration and food equipment services and sales. Family-owned and operated, we’ve built a reputation for exceptional service, strong customer loyalty, and steady growth.

The Role
We’re looking for a skilled Commercial Refrigeration Service Technician to join our team. You’ll be on the front line, delivering top-notch service by troubleshooting, diagnosing, installing, and repairing refrigeration and ice machine equipment for our customers.

Key Responsibilities

Diagnose, repair, and maintain refrigeration and ice machine equipment
Accurately complete service documentation and communicate findings to customers
Work with Parts Department to source and install needed components
Keep service vehicles clean, organized, and properly stocked
Collaborate with manufacturers, reps, and customers to solve technical issues
Promote additional JWS services when appropriate

Qualifications

EPA certified, with 5+ years of refrigeration/ice machine service experience
High school diploma/GED and valid driver’s license
Strong technical skills across gas, electric, plumbing, and/or steam repairs (a plus)
Ability to lift up to 75 lbs. and perform physical tasks (kneeling, climbing, bending, etc.)
Excellent communication and organizational skills
Self-motivated, safety-conscious, and team-oriented

Why JWS?
We take care of our people with industry-leading pay, benefits, and growth opportunities:

Competitive Pay + Performance Bonuses
Comprehensive Benefits: Medical, dental, vision, disability, and life insurance
401(k) with Company Match
Company Quarterly Incentive Program
Work-Life Balance: 9 paid holidays + generous PTO
Career Growth: Training, certifications, tuition reimbursement, and advancement opportunities
Company Culture: Family-owned, employee-focused, with quarterly incentive payouts and referral bonuses

If you’re a motivated technician ready to grow your career with a company that values skill, service, and teamwork—we’d love to hear from you!

Job Type: Full-time

Pay: $75,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: On the road

Joe Warren & Sons Co., Inc.

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