Job Description

ITG Communications is hiring a Utility Locator in Springfield, MA

Purpose: The Utility Locator is responsible for identifying and marking underground utilities to ensure safe excavation and construction activities. This role uses locating equipment, maps, and work orders to accurately identify the presence and path of underground facilities. The locator plays a critical role in preventing utility damages, maintaining public safety, and supporting field operations by delivering precise and timely locate services.

Responsibilities

Perform underground facility locates in accordance with company, state, and utility standards.
Read and interpret maps, prints, GIS records, and work orders to determine utility paths.
Use locating tools and equipment (e.g., transmitters, receivers, toners) to accurately mark underground utilities.
Document all locate activities, including sketches, notes, photos, GPS data, and completed work orders.
Respond to routine tickets, emergency locate requests, high-priority projects, and re-marks.
Communicate clearly with contractors, homeowners, utility providers, and internal teams.
Maintain equipment, tools, and company vehicles in proper working conditions.
Ensure all work is performed safely and in compliance with OSHA, 811 guidelines, and state One-Call regulations.
Immediately report mismarks, damage risks, safety hazards, or potential service issues.
Support team members and field operations as needed.
Perform additional duties or special projects as assigned.
Rotating on-call availability required, overnights and weekends as needed

Requirements

Education:

High school diploma or GED required

Experience

Experience in utility locating, construction, telecom, gas, water, or electrical preferred
Knowledge of One-Call systems, 811 regulations, and underground utility infrastructure a plus
Valid driver’s license required Exposure:
Frequent outdoor work in varying weather conditions
Key Measures / Key Performance Indicators:
Locate accuracy and quality audit scores
Number of preventable utility damages (Zero Damage goal)
Ticket completion rate and timeliness
Safety compliance and incident-free performance
Documentation accuracy (photos, notes, mapping verification)
Customer and contractor satisfaction
Exposure:
Frequent outdoor work in varying weather conditions
Exposure to construction sites, traffic, and moving equipment
Work on private and public rights-of-way
Occasional emergency or after-hours locate requests
Interaction with contractors, homeowners, utility companies, and project managers
Interaction with utility representatives, field supervisors, and internal crews

Factors critical to success at ITG Communications for this position:

Accuracy & Compliance: Performs precise, compliant locates that meet company and utility quality standards and reduce dig-related damages.
Field Safety & Awareness: Maintains required safety protocols, PPE usage, and situational awareness in high-risk work zones.
Communication & Documentation: Provides clear communication to contractors and internal teams while maintaining complete, accurate field documentation.

Physical Requirements

Ability to stand, walk, and bend for long periods
Ability to lift and carry up to 50 lbs
Ability to work in trenches, tight spaces, or uneven terrain
Ability to operate hand tools and locating equipment
Ability to walk long distances throughout the day Visual and manual dexterity

Please note: This is a safety-sensitive position. The employee has responsibility for their own safety and the safety of others. The employee must be able to perform all duties in accordance with safety regulations, company policies, and client requirements. This includes but is not limited to: following all required safety protocols and procedures, using appropriate personal protective equipment (PPE), operating vehicles and equipment safely, maintaining valid certifications and licenses as required, participating in mandatory safety training and meetings, reporting unsafe conditions or practices, passing required drug and alcohol screening, and maintaining physical capabilities necessary to perform essential job functions safely. Failure to meet these safety requirements may result in disciplinary action up to and including termination of employment.

Additional Comments

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

ITG Communications, LLC

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