The Assistant Bakery Operations Manager (ABOM) is a leadership pipeline role designed to develop the next generation of Bakery Operations Managers. ABOMs are expected to operate at near-BOM level, executing bakery operations with urgency, accuracy, and accountability while building the leadership skills needed to run a bakery independently. Our DT Boston, MA store located at 61 Bromfield Street Boston, MA 0210

This role blends hands-on operational excellence with talent development, administrative ownership, and team leadership. ABOMs act as a true extension of the BOM and must be capable of stepping into full bakery ownership when needed.

KEY RESPONSIBILITIES:

Operational Execution

Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
Support ordering, inventory accuracy, and shrink control
Assist in schedule creation and labor execution to meet operational targets

Talent & Team Development

Support recruiting, interviewing, onboarding, and training of new staff
Deliver consistent coaching and real-time performance feedback
Hold team members accountable to standards while reinforcing a growth mindset culture
Ensure onboarding and training programs are executed to company standards

Leadership & Ownership

Manage bakery operations independently in the absence of the BOM
Model urgency, accountability, and operational discipline
Partner with BOM and Area leadership to identify operational gaps and implement solutions
Maintain continuity of operations during leadership transitions or staffing shortages
Other duties as assigned

WHAT SUCCESS LOOKS LIKE:

Able to independently execute all BOM-level administrative and operational tasks
Bakery is fully staffed, trained, and operating at high standards
Strong culture of accountability and consistency
Acts as a reliable operational leader during any coverage scenario
Demonstrates clear readiness and upward mobility toward a BOM role

QUALIFICATIONS & EXPERIENCE:

1+ year leadership experience in restaurant, retail, or hospitality operations
Strong operational discipline and attention to detail
Ability to coach and develop hourly team members
Comfortable working in fast-paced, high-volume environments
Ability to perform all bakery roles during peak business periods
Strong communication and problem-solving skills

SWEET POSITION PERKS:

Competitive pay + bonus eligibility: $20.00 - $22.00/hr
Medical, dental, vision & pet insurance
Paid vacation + wellness days
Career development pipeline into BOM leadership
Free cookies every shift
Fun, fast-paced team culture

Our sweet MIT perks & compensation:

Market competitive hourly compensation
Eligibility for end of period store bonus
Excellent comprehensive benefits 1st day of the month after 60 days of employment
$25.00 monthly cellphone stipend
10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
Job stability with a rapidly growing and reputable company
Achievable growth/promotion opportunities
You get to work in a fun, exciting team environment
FREE cookies with every shift!

What will I do as a MIT with Insomnia Cookies?

Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present
Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries
Lead new hourly staff onboarding and initial training
Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence
Support Store Ops Manager with ordering, inventory control and scheduling
Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.)
Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service

Desired skills/experience:

At least 1 year of experience in a supervisory role within a restaurant or retail store
Prior experience conducting in-person interviews of hourly support staff
Prior Point of Sale (POS) systems experience
Ability to utilize MS Office, Word and our Applicant Tracking System
Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
Must be 18 years of age or older and have legal eligibility for employment in the United States

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Insomnia Cookies

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