A Social Intelligence Investigator conducts a variety of web-based investigations. Conduct desktop based social media and background research as part of investigations into potentially fraudulentWorker's Compensation and Liability claims using industry leading methodologies and reports on the
findings. We are looking for individuals who pride themselves on their information-finding abilities onthe internet and on social media.

Conducts comprehensive online investigation and field record retrievals of questionable insurance claims and policies in compliance with legal and industry standards. Analyzes results of investigations to determine course of action. Conducts thorough searches using insurance investigative databases, internal resources, internet resources, and public records to locate parties and collect evidence to determine if potential fraud exists. Writes detailed reports regarding information found and must be willing to testify if needed at depositions, hearings, and trials. Perform investigative research on a variety of social media platforms to include Facebook, Instagram, LinkedIn, Twitter, and several others. Conduct searches with local courts, state courts, federal courts, tax assessors, county clerks offices, department of motor vehicles, and a wide variety of other agencies. Perform records requests with government agencies to include police departments, local courts, state courts, and federal courts. Communicate with management regarding investigative findings and handling of assignments.

Superior computer skills with the ability to conduct database searches in both formal databases and
social media sites with the ability to analyze the search results.
The ability to navigate the Internet and have a firm grasp of current social media. Candidate must be
willing to think outside of the box.
Solid Microsoft Word skills. The ability to exceed 45 words per minute is preferred.
A bachelors degree in criminal justice or a similar field of study is preferred but not required. Law
enforcement and/or claims training may be substituted for formal education.
High School Graduate is mandatory.
Bilingual capability in Spanish or another language is a plus.
A willingness to learn to establish, document and independently pursue appropriate investigative
strategies and the ability to use public record information systems.
A clean criminal record and can pass a background check.
An intuitive ability to search the internet and uncover information where others cannot. They
should pride themselves in being able to find the "needle in the haystack."
Ability to interpret a variety of legal and/or insurance-related instructions furnished in written, oral,
diagram, or schedule form.
Advanced knowledge and hands-on experience with multiple social media platforms.
Must be a quicker learner and able to work independently to meet deadlines.
Ability to maintain confidentiality of information.

Insight Service Group (ISG)

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Social Intelligence Investigator