At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Job Description

This role is based out of our Boston office.

Team Description

This is a critical role within our new Talent & Inclusion team founded on our intention to keep building an inclusive and diverse Informa, where we have the talent to match the complexity of the world we operate in and where we Champion the Specialist by connecting ideas, knowledge and people – from all backgrounds - to achieve their full potential whilst helping Informa thrive.

Within Talent & Inclusion is our newly formed Learning & Development team supporting TheCampus@Informa – who support Global Support and Informa’s B2B Divisions by increasing colleague capability at scale and empowering our people to engage, learn and grow.

As a key part of the team, you’ll be helping to shape and deliver a learning experience and offer that’s consistent, inclusive and business-led. This team is at the heart of how we grow our people and our business.

Job Description

The Head of Learning – Enabling is a critical role within TheCampus@Informa, responsible for setting the direction, strategy and delivery of learning and skills initially across the Business Operations Pillar. Over time further Pillars may join this portfolio.

This role leads the team responsible for designing, delivering, and evolving the impact these Academies have across our business to ensure high-performing people managers, operational excellence, and functional capability across Informa to support our 50% internal mobility target.

The Operations Pillar builds essential business capability in functional areas such as Onboarding. Business Process Improvement, Financial Literacy & Budgeting, Operational Efficiency, Procurement Fundamentals, Technology, Project Management, Data and Analytical skills.

Reporting to the VP of B2B Learning & Development and working in partnership with senior business and HR leaders, this role ensures all learning is strategically aligned to business priorities, consistently delivered across divisions, and enhanced by our AI-powered learning ecosystem, Elysia. They translate business needs into clear, impactful pillar plans, providing leadership and continuous improvement to their team of Learning Partners and Learning Facilitators to deliver measurable performance outcomes and support colleague growth at scale.

Key Responsibilities

Strategic Leadership

Conduct regular consultative sessions with HR and business leaders.
Use data and Elysia-generated insights to anticipate skill gaps and inform pillar development.
Build long-term partnerships to embed learning into workflows.
Translate skills needs into a clear, impactful skills and pillar strategy.
Align learning outcomes with Informa’s “Skills at Scale” ambition and the One Informa strategy.
Support the delivery of learning that is inclusive, engaging, and globally scalable.

Team and Performance Management

Conduct monthly reviews and performance check-ins with direct reports.
Foster a high-performance culture that values creativity, agility, and inclusion.
Collaborate with the VP to shape pillar roles and structures as needed.
Upskill team members to use AI to co-create learning plans and generate role-relevant practice scenarios.

Programme Management

Engage in the wider T&I strategy acting as the learning expert and potential delivery support e.g. Onboarding, Career Support, Talent, Leadership and Succession.
Lead the co-creation of full skills learning pathways with Partners and Facilitators
Ensure each programme integrates AI-supported elements (e.g., pre or post activities).
Champion digital, blended, and experiential formats for modern learner preferences.
Deliver a minimum of 10 hours of strategic or senior level learning sessions monthly.
Embed Elysia within every step of pillar design: use for prompt generation, content curation, and performance support and diagnostics.

Budget & Operational Oversight

Manage pillar budget allocations, track ROI of training programmes.
Ensure system integrations (e.g., Absorb LMS, MyTalent) are optimized through the support of the Campus Technology & Data Lead.
Approve the implementation of learning events and digital programmes globally.
Own and deliver cross-pillar strategic projects (e.g., Key Colleague or Management programmes, Global Learning Weeks).
Analyse engagement and completion trends via PowerBI dashboards for continuous improvement.

Key Performance Indicators (KPIs)

Learning adoption target: 15+ hours per colleague of recorded learning per year (captured in PowerBI Dashboard).
Facilitation delivery: 10+ hours/month.
Stakeholder satisfaction NPS or equivalent: 85+.
Learner satisfaction/quality scores target: +85%.
85% of Pillar learning initiatives utilise Elysia.
Budget spend and ROI on programme investment (tracked quarterly).

Qualifications

Significant experience learning and development, talent, or HR roles, ideally in a leadership capacity.
Proven record of delivering scalable and impactful digital and skills-based programmes.
Familiarity with learning systems (LMS, authoring tools).
Awareness or use of AI in learning and upskilling programmes.
Expert analytical, facilitation, and influencing skills.

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
Broader impact: take up to four days per year to volunteer, with charity match funding available too
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
Recognition for great work, with global awards and kudos programs
As an international company, the chance to collaborate with teams around the world

The salary range for this role is $80,000- $100,000 based on experience.

This posting will automatically expire on 16th February 2026.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

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