Inside Sales Representative (Counter Sales – Hardscape)
Waltham, MA | Full-Time | On-Site

Compensation: $25 an Hour

Job Summary
Ideal Concrete Block is seeking an Inside Sales Representative to support contractor and homeowner sales at our Waltham Hardscape Center. This role serves as a primary point of contact for customers, handling product inquiries, pricing, and order processing while delivering a high level of service in a fast-paced environment.

Responsibilities

Assist customers in person, by phone, email, and text
Provide accurate product information, pricing, and availability
Process orders and enter transactions into the point-of-sale system
Build and maintain strong relationships with contractors and repeat customers
Educate customers on basic to advanced installation methods for pavers, retaining walls, related outdoor living elements and products
Upsell and recommend complementary products to increase order value and customer satisfaction
Coordinate with yard and operations teams to ensure accurate order fulfillment
Maintain organized records of quotes, orders, and customer interactions
Support inventory counts, deliveries, and trade show activities as needed

Qualifications

2+ years of sales in hardscapes or related industry experience (required)
Strong customer service and communication skills
Friendly, professional, and responsive demeanor
Organized with attention to detail and ability to multitask
Basic computer skills (MS Word, Excel, Outlook)
Comfortable with basic math and transaction handling
Ability to work both independently and as part of a team
Experience with hardscape, construction materials, or outdoor living products preferred

Schedule

Monday through Friday
6:45 AM – 4:00 PM

Work Environment

Primarily counter/office or Express Sales Booth based with regular customer interaction
Fast-paced setting requiring strong time management and follow-through

Benefits

401(k) with match
Health, dental, and vision insurance
Paid time off
Stable, long-term employment with a family-owned company

About Us
Ideal Concrete Block is a fourth-generation, family-owned company established in 1923. We are New England’s original manufacturer of concrete pavers and retaining wall systems.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

10 hour shift

Experience:

Related Field and/or Sales: 2 years (Required)

Work Location: In person

Ideal Block

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