About Us:

ICE Consulting is a premier Managed IT Services Provider located in South San Francisco. Since our founding in 1997, we have been committed to delivering tailored IT solutions and managed security services to small and medium-sized enterprises. Our mission is to empower businesses with exceptional technology support and consultancy services.

Job Overview:

We are on the lookout for a motivated User Support & Junior Systems Administrator to join our growing team. This position requires a proactive individual with strong technical abilities to provide user support and assist in system administration. You will play an integral role in ensuring the smooth operation of our clients' IT environments.

Key Responsibilities:

Provide frontline technical support to end-users, resolving hardware and software challenges
Assist in maintaining, monitoring, and troubleshooting server and network infrastructure
Document support requests and maintain accurate logs in our ticketing systems
Perform system installations, configurations, and updates as required
Educate users about IT best practices and assist in onboarding new technologies
Work collaboratively with IT team members to enhance overall service delivery

Requirements

Requirements:

4+ years of experience in IT support or systems administration
Bachelor's degree in Computer Science, Information Technology, or a related field
Proficient in Windows and macOS systems
Experience with Windows Server (2008/2012) and Active Directory
Knowledge of cloud services, especially Office 365 and Gmail
Familiarity with mobile device management solutions
Strong analytical and problem-solving skills
Excellent interpersonal and communication skills
Ability to work independently as well as within a team environment

Benefits

401(k) with company match
Company Paid Holidays
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources

ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

ICE Consulting - Managed IT & Cybersecurity for Life Sciences

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User Support & Junior Systems Administrator