Summary

Job Summary

The Front Desk Agent is the first point of contact for our guests and plays a vital role in creating a warm, welcoming, and memorable experience at Hyatt. This position is responsible for managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service while upholding Hyatt’s high service standards.

Responsibilities

The responsibilities outlined below are provided as a representative sample of the essential functions of this position and are not intended to be an exhaustive list; additional duties may be assigned as necessary

Greet guests warmly upon arrival and provide a seamless check-in/check-out process.
Verify guest identification and reservation details accurately.
Manage incoming reservations, update guest profiles, and handle changes or cancellations as needed.
Answer phone calls and respond to guest inquiries regarding hotel services, amenities, local attractions, and promotions.
Process forms of payment and accurately handle cash and billing transactions.
Maintain accurate guest records and prepare daily reports as required.
Provide guest services, including answering questions about the property and local area.
Address and resolve guest complaints or issues promptly by coordinating with other departments.
Upsell additional hotel services and amenities to enhance the guest experience.
Ensure the front desk area remains organized and presentable at all times.
Comply with Hyatt policies, standards, and safety procedures to maintain a secure and efficient working environment.
Work closely with other departments (e.g., housekeeping, maintenance) to ensure guest satisfaction.
Assist in other front office tasks as needed.

The pay rate for this position is $31.35

Qualifications

Job Requirements

High school diploma or equivalent
At least 1 year prior experience in a hotel front desk, customer service, or related field.
Strong verbal and written communication skills with a friendly and professional demeanor.
Proficiency in using computer systems and hotel management software.
Ability to multitask, work under pressure, and adapt to a fast-paced environment.
Open availability to work flexible hours including evenings, weekends, and holidays.

Hyatt Regency Boston

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