JOB DESCRIPTION – CHIEF OPERATING OFFICER (COO) - HFC_10401

Our client is an International General Clinic in Ho Chi Minh City, currently seeking a Chief Operating Officer (COO) who will report directly to the CEO.

Working location: Saigon Ward, Ho Chi Minh City.

JOB RESPONSIBILITIES

Oversee, manage, and take full responsibility for all clinic operations, including business performance and internal activities.

1. Business Operations Management

Lead the planning, strategic direction, and overall development of the Clinic
Ensure achievement of KPIs related to revenue, profitability, customer base, and service quality in line with the business plan set by the Board of Management
Manage and coordinate all departments, including health package sales, service delivery, medical records, and administration

2. Recruitment, Management, Training & Development

Assign tasks, delegate responsibilities, and motivate team members under supervision
Monitor, support, and create an enabling environment for staff to maximize performance and achieve organizational goals
Collaborate in recruitment processes and implement internal training programs to promote company culture and communicate key messages from leadership

3. Reporting & Strategic Advisory

Provide reports, recommendations, and strategic advice to the Board on business direction, expansion, and revenue growth
Identify and control operational risks and incidents within the Clinic
Proactively propose solutions to mitigate risks and ensure operational stability

4. Other Duties

Perform additional tasks as assigned by the CEO

JOB REQUIREMENTS

Bachelor’s degree or higher in Business Administration, Economics, or related fields
Strong knowledge of business functions including Finance, Marketing, HR, and Administration
Minimum 5 years of experience in business operations management, with at least 2 years in a similar leadership role within healthcare organizations (hospitals, clinics, etc.)
Proven ability in strategic planning, organizational structuring, and policy/system development
Strong capability in planning and executing action plans
Experience in change management and conflict resolution
Strong analytical thinking, problem-solving, and decision-making skills
Excellent negotiation and stakeholder management skills
Strong ability to analyze, evaluate, and understand market dynamics

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