Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!

Description:

This is a Full-Time, Hourly role, Monday-Friday, with EST hours.

Title: Intake and Admissions Associate (EST)
Reports to: Director, Central Intake
Department/Location: Remote but we are only considering candidates in EST.
FLSA Status: Exempt

Guidelight Health provides insurance-based intermediate levels of care that are structured, transformative, personalized and accessible. Guidelight is an Equal Opportunity Employer. We're passionate about fostering an environment where everyone, irrespective of their race, gender, sexual orientation, or background, feels valued and included.

Summary:

As the Intake and Admissions Associate, you will play a pivotal role in ensuring that all patients and visitors receive exceptional service and support. You will be the first point of contact for individuals seeking mental health treatment, providing them with information, assistance, and guidance as needed.

Responsibilities:

Greet patients and visitors with warmth and professionalism.
Manage incoming calls and inquiries, providing accurate information and directing calls to the appropriate staff members.
Schedule appointments for patients and coordinate with clinical staff to ensure smooth transitions between appointments.
Verify patient insurance information and assist with billing inquiries as needed.
Maintain a clean and organized reception area, ensuring that it reflects the welcoming atmosphere of Guidelight Health.
Assist with administrative tasks such as filing paperwork, managing patient records, and updating databases.
Collaborate with clinical staff to address patient needs and concerns in a timely and empathetic manner.
Adhere to all company policies and procedures, including confidentiality guidelines and HIPAA regulations.

Qualifications:

Must be based in EST.
High school diploma or equivalent required; associate's or bachelor's degree preferred.
Prior experience in customer service or front desk receptionist role preferred.
Excellent communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds.
Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in Microsoft Office Suite and basic computer skills required.
Knowledge of mental health terminology and procedures is a plus.

Guidelight Health

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Intake and Admissions Associate (EST)