Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting to a Site Leader, OAs play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. You will accomplish a variety of operations responsibilities including picking, packing, receiving product both within our site and accompanying kitchen (if applicable), and working with our partner drivers.

Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

Responsibilities:

Pick and pack items for dispatch to customers
Receive and unpack pallets of product from vendors, ensure physical inventory count matches purchase order/invoice, and resolve discrepancies
Manage inventory and re-shelving of canceled orders
Clean and organize sales floor and overall facility
Manage waste and spoilage through strict compliance with FIFO practice
Contact customer for substituted or out-of-stock items
Handle, scan and move product in a safe and well-organized manner
Stand, push, pull, squat, bend, reach and walk during shifts
Use carts, pallet jacks, dollies and other equipment to move product
Handle products that may contain tobacco, nicotine, and/or alcohol
Work in freezer locations periodically throughout shifts
Capability to walk several flights of steps periodically throughout the day
Prepare quality beverages and food menu items for all customers by observing all recipes and presentation standards
Ensure accuracy of all food and beverage packaged for delivery
Follow health, safety and sanitation guidelines for all products
Receive and put away order/invoice, and resolve discrepancies when they do not match expiration requirements
Maintain Kitchen Facility organization and standards to ensure resources can be accessed while managing waste and spoilage through mindful pouring and food preparation
Prepare, package and stage/handoff orders

Qualifications:

High School Diploma or GED Equivalent
Experience working in a restaurant or retail environment (preferred, not required)
The ability to work a fluid schedule and be available during peak shifts (1st, 2nd, 3rd shifts)
General working knowledge of basic web-based software applications (e.g. Google G-Suite)
Stand and walk for the duration of an assigned shift
Lift up to 49 pounds
Available to work flexible hours that may include mornings, evenings, weekends, nights and holidays

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

What We Offer

Medical/Dental/Vision Insurance (for full-time employees)
401(k) Retirement Savings Plan
25% employee discount & FAM Membership
Vacation and Sick Time for eligible employees
EAP through AllOne Health (formerly Carebridge)

Pay

Gopuff pays employees based on market pricing, and pay may vary depending on your location. Compensation for U.S. locations is based on a cost-of-labor index for that geographic area. Boston, MA: $16.50 per hour
The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information about this role’s compensation package, please contact the designated recruiter.

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Gopuff

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