Support Analyst | 3 Days onsite in Boston | Up to $80,000 DOE

Our professional services client is looking for a Support Analyst to join their team!

What you’ll do

• Provide first line phone and remote support for hardware, software, and network issues

• Troubleshoot incidents, gather information, and resolve or escalate where needed

• Log, track, and manage tickets through the full lifecycle in an ITSM system

• Support onboarding, device setup, imaging, and office moves

• Provide on site support for laptops, desktops, printers, mobile devices, and AV equipment

• Assist with remote working issues including home network and connectivity troubleshooting

• Support AI tools and automation platforms, offering user guidance and basic troubleshooting

• Contribute to knowledge base documentation and process improvements

• Participate in floor support, training sessions, and IT projects

What you’ll bring

• 1 to 2 years of help desk or IT support experience

• Strong knowledge of Windows, Microsoft 365, and end user applications

• Excellent communication skills and customer service focus

• Ability to troubleshoot effectively and manage multiple priorities

• Confidence working with stakeholders at all levels

• Strong problem solving and critical thinking skills

• Proactive attitude and willingness to learn

• Bachelor’s degree preferred

What’s in it for you

• Competitive salary with performance based bonus

• Comprehensive health and wellbeing benefits

• Career development and progression opportunities

• Exposure to modern technologies including AI tools and automation

• Supportive and collaborative work environment

Interested? Apply now!

Franklin Fitch

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