Overview:
When you join the Resident Services team at Fox Hill Village in Westwood, MA, you’ll work in a beautiful environment with a warm and friendly culture while having the satisfaction of knowing you’re making a difference in the lives of senior adults.

You’ll work closely with residents, getting to know them as people and caring about them as friends. And you’ll be part of a passionate, hard-working team of professionals with a structure that supports your growth and development.

The Job:

We are seeking a Hospitality Security Manager to manage all aspects of our security operations. You will report to the Director of Resident Services.

The Hospitality Security Manager will be responsible for ensuring that proper policies and procedures are in place to provide a professionally welcoming, safe, and secure environment for employees, visitors, assets, and confidential or proprietary information, in a cost-effective manner.

Duties:

Manage the first, second and third shift front desk staff, including supervising, scheduling, timekeeping, interviewing, hiring (with final approval by Director of Resident Services), and training.
Prepare, distribute and manage weekly schedules for Front Desk staff.
Responsible for covering all Front Desk call outs, vacation shifts and any other shifts that need coverage.
Review all reports generated by 1st, 2nd and 3rd shifts.
Must be present at Front Desk and perform front desk duties when covering a shift.
Respond to emergencies in a timely manner.
Ensure all security staff are CPR certified. Schedule CPR classes when necessary.
Act as a liaison with local law enforcement agencies.
Provide security and awareness training to employees, residents, and contractors as needed or required.
Provide hospitality training to Hospitality Security Associates to deliver consistent high-quality service with friendly, respectful, and professional demeanor ensuring every interaction reflects the organization’s values.
Oversee defibrillator upkeep and service.
Hold quarterly Disaster preparedness meetings and Fire Drills. Act as Chair and performs duties of Disaster Planning Committee.
Provide key fobs.
Keep accurate inventory of keys within the master key box.
Protect the company’s assets related to theft, assault, fire and other safety issues.
Adhere to all safety policies, including reporting all incidents immediately to immediate supervisor.
Complete all incident reports with detailed information and keep in binder.
Document quarterly Fire Drill’s and keep logs in designated Fire Drill binder.
Check Emergency Disaster Plan monthly and make any updates.
Respond to Front Desk routine and non-routine emergencies as reported by front desk staff nights, weekends, and Holidays.
Complete and administer employee performance reviews.
Maintain resident directory and up-to-date status of resident list in Silversphere.

Job Requirements:

Excellent verbal and written communication skills.
Demonstrated ability to manage and work as a part of a team.
Promote a positive and team-oriented work environment
Detail-orientated with the ability to prioritize competing demands on time.
Attention to detail and exceptional customer service.
Excellent at Problem Solving and Conflict resolution skills
Ability to think quickly in emergency situations
Professional work attire/uniform as specified.

Education and/or Experience Requirements:

High school diploma or equivalent required. Four-year college degree in Public Safety preferred.
5 years’ experience in Security, in an assisted living industry highly preferred.
Proficient in Microsoft Office products

Supervisory Requirements:

Responsible for supervising the Hospitality Security Associates

Physical Requirements:

Occasional bending, kneeling, or crouching. Lifting, carrying, pushing, and pulling object(s) weighing up to 75 pounds.
Combination of sitting, standing, and walking 80% of the time.
Ability to walk and stand for extended period of time.

Pay: $75,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Work Location: In person

Fox Hill Village

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Hospitality Security Manager