Job description:

First Merchant Payment Systems (FMPS) is looking for a motivated, customer-focused individual to join our team! If you enjoy helping customers, solving technical issues, and learning new technology, we'd love to hear from you.

Position Details

Starting Pay: $20.00–$25.00 per hour (based on experience)
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Location: Chatham, MA
Full-Time Position

Responsibilities

Provide exceptional customer service via phone, email, and remote support.
Troubleshoot payment processing equipment and POS systems.
Assist with payroll support and merchant account inquiries.
Set up and configure payment terminals and software.
Work with customers to resolve technical issues quickly and professionally.
Create and edit documents, spreadsheets, and reports using Microsoft Word and Excel.
Participate in occasional large POS installations and on-site service visits.

Qualifications

Strong customer service and communication skills.
Proficient in Microsoft Word and Excel.
Experience with online marketing, social media, or digital advertising is a plus.
Experience working with websites is a plus (WordPress experience is a plus).
Strong organizational skills and attention to detail.
Ability to learn new software and technology quickly.
Reliable, professional, and able to work independently as well as part of a team.

Benefits

Paid Time Off (PTO)
Paid Vacation
Paid Holidays
401(k) with company matching up to 4%
Paid training and certifications
Opportunities for career advancement

If you're dependable, eager to learn, and enjoy working with both technology and people, we'd love to meet you!

Company Description

First Merchant Payment Systems has been serving the business community for over 27 years.

First Merchant Payment Systems

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