Overview
We are seeking a dynamic and organized Receptionist/Administrative Assistant to join our team! This vital role combines front desk responsibilities with administrative support, ensuring smooth daily operations and exceptional customer service. As the first point of contact, you will create a welcoming environment for visitors and clients while managing essential office tasks with efficiency and professionalism. If you possess excellent organizational skills, and enjoy supporting a team, this opportunity is perfect for you! This paid position offers a chance to develop your office management skills and gain valuable experience across various administrative functions.

Duties

Client Contact & Community Engagement Responsibilities

Answer phone calls promptly
Return voice messages that have been left
Return emails regarding new referrals
Determine if a new referrals are a good fit for our practice and respond accordingly
Educate clients of our practitioners clinical backgrounds and subspecialties to recommend a good therapeutic fit
Act as liaison between biller and clients
Send Monthly Invoices to Clients with outstanding balances (15th of each month)
Contact clients who’ve had insurance changes for updated info
Contact clients who have a credit card on file that is due to expire for updated card info
Attend Bi-Weekly Team Meeting, Hampden County Perinatal Coalition and Hampshire County Perinatal Coalition & other community meetings as needed

Data Entry Responsibilities

Intake new clients into Theranest
Gather and input information into TheraNest
Add client details
Insurance information for billing purposes
Credit Card information and consent
Assign Staff to New Client in TheraNest
Send Portal Invitation and Intake Paperwork to review and sign before first session
Schedule Intake Assessments & follow up appointments with Clinicians
Add to and maintain Community Resource Document

Office Organization

Track schedule and availability for clinicians and psychiatric nurse practitioner
Add and Remove potential clients to our waiting list (when applicable)
Send faxes as needed
Update TheraNest calendar when a clients cancels or reschedules

Billing Responsibilities

Communicate with Biller regarding billing and insurance changes/charges/credit card
Respond and complete Biller’s requests
Send monthly invoices to clients with outstanding balances on the 15th of each month
Create and send no/show, late cancellation invoices
Support calendar management by scheduling appointments and meetings
Proven experience in office administration or reception roles with strong clerical skills
Proficiency in computer literacy including Google Workspace tools
Excellent organizational skills with the ability to prioritize tasks effectively
Strong phone etiquette skills with experience managing multi-line phone systems
Demonstrated ability to handle confidential/ HIPAA information discreetly and professionally
Personal assistant or medical/dental receptionist experience is greatly encouraged

Join us to be part of a team dedicated to delivering outstanding support while advancing your career in office management!

Pay: $19.00 - $24.00 per hour

Expected hours: 25.0 per week

Benefits:

Paid time off

Work Location: Remote

Center for Perinatal Wellness, LLC

Latest Jobs

Receptionist/Administrative Assistant