Position Summary

Cambrian College’s Enrolment Centre requires a full-time Enrolment Services Advisor( Appendix D) on a leave replacement basis from March 2026 to September 2027.

Note: Internal candidates, as defined by the Full-Time Support Staff Collective Agreement, will be given first consideration.

Duties and Responsibilities

Provide high quality and professional service, advice, and counsel to current and prospective students, both domestic and international students, as well as applicants, parents, alumni and the general public.
Provide information, guidance, and services supporting a student’s enrolment in the College (including, but not limited to, admissions, registration, tuition and student fees assessment and collection, student records and transcripts, transfer credit, and student financial support including government student loans and awards/scholarships).
Maintain and support processes leading to accurate, complete, and validated enrolment, academic, and financial records for students.
Act as a student’s main point of contact for Enrolment Services and deliver excellent customer service experiences.
Assist students and staff in navigating Cambrian policies, processes, and systems as they inform a student’s enrolment, progression, graduation, and financial account.
This role is highly customer-facing and advisors rotate between shifts of providing frontline and drop-in services and more in-depth appointment-based service.

Qualifications

Must have a three-year postsecondary diploma, degree, or equivalent in a related field. A copy of educational documents must be submitted with application *** education completed outside of Canada, applicants are required to submit a WES or ICAS with their application)
Minimum of three years’ experience in a service-centered environment that requires exceptional customer service.
Experience interpreting, applying, and advising on policies and procedures, ideally in a postsecondary and registrarial setting.
Experience listening to others and asking clarifying questions to identify, respond and handle confidential and/or sensitive issues and/or material with empathy, diplomacy, and discretion.
Experience exercising resourcefulness while analyzing problems, identifying key information and issues, and developing effective solutions.
Experience working independently and exercising good judgment to make decisions on matters of varying complexity.
Proven ability to communicate (in writing and verbally) at an advanced level.
Strong analytical, organizational, time-management, skills, along with good tact, and judgment.
Proficiency with Microsoft Office programs, including Word, PowerPoint, Excel, and Outlook.
Collaborative professional who promotes teamwork and works cohesively within a team-oriented environment.

Required Information

To be considered, candidates must provide the following as an attachment:

Educational documents
- WES/ICAS Equivalence if degrees/diplomas are from a Non-Canadian University

CAAT Pension Plan for Part-time Employees

Our employee benefit package includes a defined benefit pension to help you create a secure future. The CAAT Pension Plan provides you with a predictable lifetime retirement income, survivor benefits, early retirement options, and more without the stress of making investment decisions.

CAAT makes it easy for you to build stable, secure retirement income while you work.

Explore a career choice with a pension at http://www.caatpension.ca/dbplus-pensions-for-talent

01

Do you have three-year postsecondary diploma or degree?

02

In what discipline is your diploma or degree?

03

Do you have three years of experience working in a service-centered environment that requires exceptional customer service?

04

If yes, briefly describe your experience

05

Do you have experience interpreting, applying, and advising on policies and procedures, ideally in a postsecondary and registrarial setting?

06

If yes, briefly describe your experience.

07

Do you have experience listening to others and asking clarifying questions to identify, respond and handle confidential and/or sensitive issues and/or material with empathy, diplomacy, and discretion?

08

If yes, briefly describe your experience.

09

Please rate your proficiency in the use of Microsoft software as Word, Excel, and Outlook.

fundamental awareness
novice
intermediate
advanced
expert

Required Question

Cambrian College

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Enrolment Services Advisor - Appendix D