General Summary/Overview

Responsible for all front desk functions including general business office functions and patient reception / registration. May be responsible for telephone triage and scheduling depending upon location. Supports the facility�s ideology mission goals and objectives. Performs in accordance with the facility�s policies and procedures. Follows the facility�s standards for ethical business conduct. Conducts self as a positive role model and team member. Recognizes patients� rights and responsibilities and supports them in performance of job duties. Participates in facility committees meetings in-services and activities.

Principal Duties And Responsibilities

Registers patients collects appropriate co-pays deductibles and other related payments that are due. Adheres to established cash control policies and procedures.
As part of the check-in process provide new patients with patient registration form and copies of insurance card for file. Register patients into the computer system. Verifies existing patients� demographics and insurance information at each visit; Checks referrals and POS or paper obtaining required authorization eligibility verification and confirmation of registration information.
Responsible for the preparation of billing packets on a daily basis which includes:
� Assuring that an insurance face sheet is attached to each encounter
� Checking off each encounter against the schedule � Ensuring that each encounter has been confirmed in the system
� Tracking and following up on any missing encounters
� Ensuring correct entries on day sheet
� Completion of batch sheet checklist and all items listed on checklist
� Ensuring that each batch is sent to billing by courier
� Any other billing responsibility as designated by manager
Schedules appointments accurately and efficiently within established scheduling protocols as appropriate
Serves as liaison with centralized Medical Records department as appropriate.
Demonstrates courteous professional and cooperative behavior towards patients visitors coworkers and providers.
Performs duties as a team member integrating activities with fellow employees and providers
Other duties as assigned.

Qualifications

High school diploma or equivalent. Prior front-desk experience preferably within a medical clinic setting

Skills And Abilities Required

Experience managing a multi-line phone system experience with computer systems and the ability to type strong understanding of medical terminology understanding of different insurance plans and referral procedures preferred. Must be flexible customer / patient focused possess a positive attitude strong learning aptitude and the ability to work well both independently and on a team in a fast-paced environment. Bi-lingual communication skills are a plus.

Working Conditions

The work environment is one of the typical office work environments. Extensive computer work is an essential part of the working conditions and necessary for job performance. While performing the duties of this job the employee is frequently required to sit walk; stand; reach with hands and arms; climb or balance; stoop kneel crouch or crawl; and talk or hear. May be exposed to various patient conditions including infectious diseases blood and bodily fluids. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.

Location: BHMG-North Dartmouth-535 Faunce Comer Rd USA: MA: North Dartmouth

Work Type: Full Time

Shift: Shift 1

Union: Non-Union

Brown University Health

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