Come be a part of the future of Sleep Medicine! Join our Epoch & Clinical team and help us improve the lives of countless patients suffering from sleep apnea! We’re on a mission to make a positive impact on the lives of patients living with sleep disorders by simplifying the complex process from diagnosis to treatment.

We’re looking for a Spanish-speaking Customer Service Representative – Scheduler to deliver excellent service and assistance to our valued patients. This is a remote position open to candidates based in Massachusetts, Rhode Island, or Florida.

The Customer Services Representative - Scheduler is responsible for handling high volumes of inbound/outbound calls for scheduling and customer service. This position will be responsible for scheduling patient sleep studies. The expectation of this position is to provide a first-class service experience, with every patient and/or physician interaction.

Manage a large volume of inbound and outbound calls
Verify order type and all financial notes prior to scheduling patients
Schedule patient appointments and ensure all appointments are added to the internal schedule
Verify that patient data is entered correctly when speaking with the patient and update any missing or incorrect information
Provide patients with consultation information for Sleep Medicine Specialist if consult has been ordered in conjunction with sleep testing
Update patient credit card information in AR Dashboard
Inform patient of financial responsibility including co-pays, deductibles, fees around failure to return device in timely manner, returned unused device and missed appointments without cancellation
Completing phone triage, answering basic information on testing devices including length of use and appearance. Transferring to Clinical team as needed
Update intake status workflow as needed
Complete daily tasks, return phone calls and patient requests in a timely manner
Participate in improving Organization Performance process as needed, meeting monthly team goals
Ensure patient questions, requests are followed through on and given to the appropriate team members
Process sleep study reports to MD office from various software platforms
Responsible for keeping all patient charts and information orderly, confidential, current and HIPAA compliant at all times
Ability to work in a team setting

Qualifications & Skills

HS, GED or equivalent required. Working knowledge of Spanish language is required. 1 to 3 years’ experience in customer service, administration, reception preferred. Experience in medical office or DME preferred. Must be able to work in fast-paced environment with a drive to exceed patient expectations. Must have the ability to prioritize and adapt to varying workload.

Medical, Dental, Vision, Sick, Holiday & Vacation time off

$20.00 - $24.00 / hour DOE

BetterNight is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with contractor's legal duty to furnish information. 4I CFR 60-I.35(C).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. MGL Ch.149, Section 19B.

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