Job Summary
A Live Support Job involves real-time online assistance via chat, answering questions, troubleshooting product/service issues, resolving problems, and guiding customers, requiring strong communication, multitasking, problem-solving, typing skills, empathy, and product knowledge to ensure high customer satisfaction. Key duties include quick, concise responses, proactive engagement, documentation, and meeting performance targets, often remotely.

Key Responsibilities:

Customer Engagement: Interact with customers via online chat, providing information and assistance.
Problem Solving: Troubleshoot issues, fix product/service problems, and guide users through complex solutions.
Information Provision: Answer inquiries, explain features, and offer relevant details efficiently.
Proactive Support: Engage customers before they ask for help to improve experience.
Documentation: Log interactions, solutions, and follow-up actions in support systems.
Performance: Meet metrics for response time, satisfaction (CSAT), and chat volume.

Essential Skills:

Communication: Excellent written skills, clear articulation, grammar, and spelling.
Multitasking: Handle multiple chats simultaneously.
Problem-Solving: Quick, logical thinking to resolve issues.
Technical Aptitude: Understand products/services and convey technical fixes.
Empathy: Understand customer needs and frustrations.
Typing: Fast and accurate typing for efficient chats.

Requirements:

High school diploma or equivalent.
Reliable internet and quiet workspace (for remote roles).
Customer service experience is often preferred.

Pay: $25.51 - $30.72 per hour

Expected hours: 40.0 per week

Work Location: Hybrid remote in Auburndale, MA 02466

24 Hours Care

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